Everything
you need to know.

Booking directly is cheaper. No commission, no markup. For changes or questions you reach us directly — no detour via a portal.

That depends on the rate booked. With flexible rates, free cancellation is possible until 6:00 pm on the day of arrival. The exact conditions are shown during booking — before you confirm, not after.

Check-in is from 3:00 pm. If you arrive earlier, you are welcome to leave your luggage with us. Earlier room access is possible subject to availability, at no extra charge.

Check-out by 11:00 am. Later check-out is possible subject to availability, at no extra charge — just ask at reception.

18 free parking spaces right by the building. No reservation needed.

Yes. There is an 11 kW charging station at the building — for a fee. Please speak to us at reception on arrival.

By train to Goslar (IC/ICE stop), then continue by bus into the Upper Harz. During your stay you travel for free on bus and train throughout the entire Upper Harz with the HATIX ticket — included with your Harz guest card.

At present we welcome you in person — daily from 7:00 am to 10:00 pm. You receive your RFID card and the digital guest directory straight to your smartphone. A contactless self check-in via smartphone is in preparation.

25 rooms in various categories: Double Room Budget, Single Room, Double Room Comfort (from €85/night), Double Room Comfort Plus (from €89), Single Room Comfort Plus (from €79), Junior Suite, Junior Suite Premium, Suite Premium, Suite Premium Plus and one holiday apartment. Breakfast is not included — it can be added daily.

Wi-Fi is free and accessible without a password — simply connect, no code. The guest Wi-Fi currently offers around 30 MB/s. By the end of June 2026 we will switch on a symmetric fibre-optic connection (1 Gbit/s) — after which around 100 MB/s in the guest Wi-Fi is realistic.

No. The ground floor is accessible at street level, the first floor and basement via stairs. If mobility is a concern: please choose a ground-floor room when booking — we are happy to help with room assignment.

Yes. Dogs are welcome — for a surcharge of €15 per night. When booking directly, simply add the dog add-on. Our dog-friendly rooms — including room 19 — are on the upper floor and reachable only via stairs. If climbing stairs with a dog is a concern, please contact us in advance.

Next to the hotel there is a tennis hall, which is however not accessible to guests and not part of the hotel operation.

After check-in you receive a link on your smartphone. It contains: Wi-Fi access details, sauna times, food delivery recommendations, excursion tips and direct contact to reception. No paper, everything instantly at hand.

Via RFID card. No metal key, no chip. You receive the card at check-in and return it at check-out.

No. The breakfast buffet costs €16.90 per person and can be added daily — even on the day of arrival. Breakfast times: daily 7:30 am to 10:00 am.

Continental buffet: cold cuts, cheese, bread and rolls, cereals, fruit, hot drinks. No show buffet — but fresh, complete, without gaps.

No restaurant service with a menu. On Fridays and Saturdays we organise a joint evening order from delivery services in Clausthal-Zellerfeld — pizza, kebab, Chinese. Place your order: 5:00 pm to 6:30 pm at reception, delivery approx. 7:30 pm to 8:30 pm. Service charge 5%, minimum order value €40 (reached jointly as a group order).

On the upper floor there is a drinks fridge — self-service, on a trust basis. Just help yourself, note what you take on the list beside the fridge, settle up at check-out. Beers from €3.20, water from €1.60, soft drinks from €2.70, juices from €3.10. All prices incl. VAT.

A Lavazza machine with 13 hot drinks and soups, plus snacks in the lobby, will follow shortly.

All Mastercard and Visa cards authorised in the EU, EC cards (Maestro) as well as Google Pay and Apple Pay. We prefer the latter — it is the fastest.

No. We do not keep a cash register. Cashless payment only.

The guest contribution is collected at check-in. The room bill and extras (breakfast, honesty bar, delivery service) are settled at check-out.

At check-out simply tell us the voucher code — we settle it directly. Vouchers are valid for 12 months from the date of purchase.

A municipal levy that we collect on behalf of the mining and university town of Clausthal-Zellerfeld. It funds the local tourism infrastructure: Racepark, Ski-Alpinum, hiking trails, Vita-Parcours. In return you receive the Harz guest card and the HATIX ticket.

Adults: €3.00 per person and night. Children and teenagers (6–17 years): €1.65. Children up to 5 years: free. The 3rd and every further child liable to the contribution in a family or for single parents is also free.

The HATIX ticket entitles you to free use of public transport throughout the entire Upper Harz for every day of your stay. No need to buy a ticket, just get on board.

The Harz guest card and the HATIX ticket. The HATIX ticket entitles you to free bus travel throughout the entire Upper Harz. The guest card gives discounts in around 50 Harz towns — from a free thermal spa to half price at the leisure pool.

No — around 50 Harz towns take part. You will receive the full list of benefits at check-in. Three direct highlights: Thermalsole Heißer Brocken Altenau free (5 km), Oberharzer Bergwerksmuseum Clausthal free (8 km), Kaiserpfalz Goslar free (25 km).

Children up to and including 5 years pay nothing. From their 6th birthday the children's rate applies (€1.65/night). The 3rd and every further child liable to the contribution in a family is free.

People staying in the collection area exclusively for work or training can be exempted on request. Contact: Kurbetriebsgesellschaft „Die Oberharzer“ mbH, tel. +49 5328 80221.

Yes — free for all overnight guests. Sauna towels are provided. Opening hours: daily 4:00 pm to 9:00 pm.

Our pool in the basement is currently not yet in operation. We reopened the house in May 2026 after a longer closure and are bringing the wellness area back into operation step by step. With the pool, water quality and a fully restored filter system take priority — we cannot yet name a firm date for reopening.

A fitness trail right by the hotel — free, accessible at any time. Strengthening, stretching and coordination exercises at open-air stations along a forest path. Ideal as a morning round before breakfast.

1. Thermal brine & sauna at the Heißer Brocken, Altenau — completely free (5 km). 2. Oberharzer Bergwerksmuseum, Clausthal-Zellerfeld — free entry (8 km). 3. Indoor and leisure pool with sauna in Braunlage — 50% discount (20 km). Plus: free bus travel everywhere in the Upper Harz with the HATIX ticket.

The Thermalsole Heißer Brocken in Altenau is weather-protected and free with the guest card (5 km). The Oberharzer Bergwerksmuseum leads underground — rain irrelevant (8 km, free). The Kaiserpfalz Goslar and the Rammelsberg mine offer a full day of culture (25 km). And the sauna in the house is an option anyway.

The Racepark Schulenberg lies 1 km from the hotel — Germany's northernmost bike park, with a chairlift, six trails, season April to October. Bike hire in Altenau (5 km) and Clausthal-Zellerfeld (8 km). Guided tours for all levels via the Schulenberg tourist information, tel. +49 5328 802-0.

Directly. UNESCO World Heritage WasserWanderWege, Teufelsstieg and themed hikes from the Schulenberg tourist information (free with the guest card). The Oker reservoir is reachable on foot.

Swimming: yes, directly accessible, no entry fee, no transfer. Fishing: day permit from €8 (from 1 May), with the Harz guest card €1 discount. Fishing permits via the Schulenberg tourist information.